RETURNS AND EXCHANGES

Returns & Replacements

Majestique Lighting and Interiors is dedicated to providing our customers a superior shopping experience and is committed to your satisfaction. We offer a 100% refund on unused, never installed merchandise, excluding any shipping and handling costs; however, we are unable to accept returns on custom modifications, such as track heads with extensions, or on any special order item (any item or style not listed on our website). Also reserve the right to charge a 20% restocking fee.
Any discounts or free shipping applied to your original order may be deducted from your return credit, with a minimum deduction of R150. For example, if we provided free shipping on your order and you returned some items, we would issue a credit to you for the price you paid for the returned merchandise, but we would deduct the greater of what we actually paid in shipping or R150. The customer is responsible for shipping the product back to Majestique Lighting and Interiors.
Items must be returned within 15 days of delivery and received by Majestique Lighting and Interiors in new condition and in the original packaging, including outer boxes when applicable. If returned products arrived damaged or used we will not be able to provide a refund. For this reason, we strongly advise you to use an insured, traceable shipping method to return items. We do not accept returns on light bulbs. Returns require prior authorization (in the form of a RMA number) which can be requested by e-mailing majestiquelighting@gmal.com and items must be received by us within 10 calendar days from when we issue the RMA or you will not receive any credit for your return.
Be sure to include a description of the items you would like to return, the original order number and the reason for return in your message. We cannot accept returns without an RMA, so be sure to contact us before sending anything back. Defective GLO Lighting products may be repaired or exchanged for replacements during the five year manufacturer warranty period; contact us for warranty policies of any other manufacturers we carry.

Damaged Goods

Any product that is received damaged must be reported within 48 hours of receipt. Majestique Lighting and Interiors will not accept responsibility for any damages not reported within this time frame. Upon receiving notification that your product is damaged, Majestique Lighting and Interiors will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product until you receive instruction from Majestique Lighting and Interiors. After the claims process has been completed, Majestique Lighting and Interiors will send a replacement fixture at no cost to you. Failure to follow this procedure may result in a charge for the free replacement item.
Products received with broken glass or dented shades are not considered defective. In such a case, we will provide replacement glass or shades at no additional charge. Should you wish to return a product that was received with broken glass or a dented shade, the standard return policy above will apply.

Errors and omissions
Please note that Majestique Lighting and interiors regret any errors or omissions that may occur. Sizes and colours could vary from the actual product.